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Help Center


Shipping Time

How long does it take for my order to be delivered?

How do I track my order?

When do I see my order’s tracking history?

Why is my shipment status unchanged?

Why do I have to pay extra fee for shipping company to receive my order?

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Shipping Method

How do you ship and what is the pricing?

Why didn’t my order come in one package?

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Payment Method

How do I pay?

Which currency are you using in Actio Buy?

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Privacy policy

How can I trust your store to provide my card information?

Will my card's information be kept or stolen?

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Payment errors

What is “Zip code does not match” error?

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Managing Your Order


How to place an order?

What if a discount code wasn't applied to my order?

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Post - Purchase

Defective/Damaged Items

What if I received a defective/damaged item?

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Shipping problems

What should I do if I provided you an incorrect shipping address?

Tracking shows "Returned to sender", what should I do?

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IP Policy

The Company's Intellectual Property

What is your IP Policy?

Intellectual Property of Others

What is your company's IP Policy of Others?